At Lumive, we take your satisfaction seriously. If something isn’t quite right, don’t worry – our hassle-free return and exchange policy is here to help!
Return Window:
- Most products: 30 days from the date of purchase.
- Certain items: 15 days from the date of purchase (e.g., some electronics, seasonal items).
Making a Return or Exchange:
- Easy Access: Visit our Returns & Exchanges Portal or contact our customer support
- Clear Instructions: Tell us about your item and the reason for your return or exchange, and we’ll guide you through the process.
- Prepaid Label: No need to print anything! We’ll send you a prepaid return label via email for convenient return shipping.
Conditions for Return & Exchange:
- Items must be in new, unused condition with all original packaging and accessories.
- For exchanges, items must be unworn and free of any marks or alterations.
- Valid proof of purchase is required (order number, receipt).
- Excludes personalized/customized items unless defective.
Defective or Damaged Products:
- No worries! If your Lumive product arrives damaged or becomes defective within the return window, we’ll gladly offer a free replacement or refund.
- Just let us know: Contact customer support, and we’ll take care of everything.
Repairs:
- We’ve got your back! Product repairs caused by malfunction or product quality issues will be repaired free of charge within the return window.
- For repairs outside the return window or those caused by customer misuse, we’ll provide a detailed quote before proceeding. You’ll have the option to approve or decline the repair.
Refunds:
- Fast Processing: We’ll process your refund within 10 business days to the original payment method used for your purchase.
- Please note: Depending on your bank or credit card issuer, it may take an additional few days for the funds to appear in your account.
Shipping Costs:
- For returns: We cover the cost of return shipping for any defective or damaged items within the return window. For other returns, a nominal shipping fee will be deducted from your refund.
- For exchanges: Standard shipping charges apply to all exchange orders.
After the Return Window:
- We’re still here to help! Visit a Lumive service center for repair or replacement options.
- Repair/Replacement Costs: Service center fees may apply depending on the nature of the issue and warranty coverage. Contact us for specific details.
Questions? Don’t hesitate! Our friendly customer support team is always happy to assist you. Reach out anytime via WhatsApp or [email protected]
Thank you for choosing Lumive! We’re committed to providing you with high-quality products and exceptional customer service.