Yes, shipping is free on all orders, with no minimum spend. Delivery within Saudi Arabia takes 1 to 3 business days. The same terms appear on every product page, so you can check them before you order.
You can return most products within 14 days of purchase. Items must be new and unused, with all original packaging and accessories, and you need proof of purchase such as your order number. Personalised items are excluded unless defective. Contact customer support to start a return.
If a product is defective or arrives damaged, Lumive covers the return shipping. For other returns, a nominal shipping fee is deducted from your refund. Refunds go to the original payment method within 10 business days, though your bank may need a few more days to show them.
Installation costs SAR 120 per lock when you buy the lock from Lumive. Add it on the product page, in your cart or at checkout. A Lumive-certified technician then fits the lock and sets up the app, and Lumive calls you to book a time. Installation is available in Saudi Arabia.
Installation is available in Saudi Arabia, including Riyadh, Jeddah, Dammam, Makkah, Madinah, Taif, Tabuk, Abha, Qassim, Hail, Jubail, Yanbu, Khobar, Arar and Najran. If your city is not on this list, message Lumive on WhatsApp.
Check your door thickness and existing lock body against the ranges on each product page: Guardian G1 and G12 are 35 to 55 mm with a 4585 body, Simplex S1 35 to 80 mm, SafeGuard 35 to 70 mm and Simplex V1 60 to 90 mm. If you are unsure, send measurements and photos to Lumive on WhatsApp before ordering.
Lumive products carry a warranty of 2 years against defects in materials and workmanship, counted from the date of your original retail purchase. The warranty covers repair, exchange or, in some cases, a refund. Keep your order number as proof of purchase.
Lumive-branded hardware is covered against defects in materials and workmanship when used as the user manual describes. Lumive will repair it, exchange it or, in some cases, refund it. Normal battery wear, misuse, accidents and repairs by anyone other than Lumive are not covered. Contact support to start a claim.
Message Lumive on WhatsApp at +44 7401 214102, using the Ask on WhatsApp button on any product page or the number directly. You can also send a message through the contact form on the Contact Us page.
