Privacy Policy

Novu Systems LLP privacy policy

Effective Date: 4 Sept. 2023
Last updated: 30 Sept. 2026

1. Introduction and Scope

At Lumive, we value your trust and prioritize your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data. By using our website and services, you consent to the data practices described here. If you do not agree, please refrain from using our platform.

This policy applies to all users accessing Lumive’s website and services, regardless of their location, and aims to comply with global data protection standards, including GDPR, CCPA, and other regional regulations.

 

2. Data Collection

We collect information to provide better services, improve your experience, and comply with legal obligations. Data is collected in three primary ways:

1. Directly Provided by You:

   • Account registration details: Name, email, phone number, and other profile information.
   • Payment information (if applicable): Limited to secure payment processors.
   • Communication records: Customer service inquiries and feedback.

2. Automatically Collected Data:

   • Device and Usage Information: IP address, browser type, device ID, and operating system.
   • Website Behavior: Pages visited, time spent, and interactions on our website.

3. Third-Party Data:

   • Data from our partners and analytics tools to enhance the user experience and marketing efforts.

All data collected is handled in accordance with applicable laws and kept secure at all times.

 

3. Purpose of Data Processing

We process your data to:

• Deliver and maintain our services.
• Personalize your experience with tailored content and recommendations.
• Analyze user behavior for product and website improvements.
• Communicate important updates, promotions, and marketing content (with your consent).
• Comply with legal requirements, such as fraud prevention.

 

4. Data Analytics

Lumive employs data analytics to understand user behavior, identify trends, and enhance our services.

• Aggregated Data: User data is aggregated and anonymized to ensure individual identities remain confidential.
• Retention Practices: Raw data is only retained for as long as necessary for analytics purposes.

We adhere to global privacy standards, ensuring your identity and data are protected.

 

5. Cookies and Tracking

Cookies are small files stored on your device that allow us to provide a more personalized experience. Lumive uses cookies for:

• Essential Functions: Logging you into your account and maintaining session security.
• Preference Management: Saving your settings for a seamless experience.
• Analytics and Marketing: Understanding user trends and delivering tailored advertisements.

You can control cookies through your browser settings.

 

6. Third-Party Service Providers

We collaborate with carefully selected third-party providers to support our operations. These providers assist us with:

• Payment processing.
• Data hosting and storage.
• Marketing and advertising campaigns.

Third-party providers are contractually obligated to protect your information and use it only for agreed-upon purposes.

 

7. International Data Transfers

As a global company, Lumive may transfer your data across borders, including to countries outside your home region.

• Our website, including order data, is hosted on servers in the United States.
• We comply with all international data protection laws, ensuring your data remains secure.

For details about how your data is stored or transferred, contact us at [email protected]

 

8. Security Measures

We implement industry-leading security measures to safeguard your data, including:

• End-to-end encryption for sensitive data.
• Firewalls and intrusion detection systems.
• Regular security audits and vulnerability assessments.

While we take all necessary precautions, no system is 100% secure. Contact us immediately if you suspect unauthorized access to your account.

 

9. User Rights

You have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Correct Errors: Update or rectify inaccurate data.
• Delete Your Data: Request deletion of data where legally permissible.
• Restrict Processing: Limit how we use your information.
• Opt-Out: Unsubscribe from marketing emails or adjust cookie preferences.

To exercise these rights, contact us at [email protected]

 

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal obligations, such as tax or fraud prevention laws.

Once data is no longer needed, it is securely deleted or anonymized.

 

11. Children’s Privacy

Lumive’s website is not intended for children under the age of 13. We do not knowingly collect or process data from minors. If you believe a child has provided personal data, please contact us immediately at [email protected] to ensure its removal.

 

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in regulations or business practices.

• Changes will be announced on this page with a revised “Effective Date.”
• We recommend reviewing the policy regularly to stay informed.

 

13. Dispute Resolution

If you have concerns regarding our data practices, you can contact our support team at [email protected] . For unresolved issues, you may escalate the matter to a relevant data protection authority.

 

14. Regional Regulations

Lumive complies with global privacy laws, including:

• GDPR (EU): Providing rights such as data portability and the right to be forgotten.
• CCPA (California): Offering transparency about the sale of personal data (which Lumive does not engage in).

For region-specific inquiries, please contact [email protected].

 

15. Installation Requests: Door Details and Photos

If you add professional installation to your order, we ask for a few details so the visit goes smoothly: your door type, whether it is a new door or you are replacing an existing lock, an optional note, and an optional photo of your door (uploaded on your order confirmation page, or sent to us on WhatsApp).

• Why we use them: only to check that the lock suits your door and to prepare and book the installation. We never use them for marketing and never sell them.
• Who sees them: the Lumive team handling your order, and the Lumive-certified technician from our installation partner who carries out the visit.
• Where they are kept: uploaded photos are stored privately on our website host’s servers in the United States, outside the public media library, and cannot be opened by the public. Your answers and note are stored with your order.
• WhatsApp: if you send the photo to our WhatsApp number (+44 7401 214102), WhatsApp (Meta) also processes it under its own terms, and it stays in our chat with you. Ask us and we will delete it.
• How long we keep them: we delete the uploaded photo and your note 90 days after your order is closed (completed, cancelled or refunded), and no later than 180 days after the order was placed. Your door type and new-door or replacement answer stay with your order record, like the rest of your order details.
• Your choice: the photo and the note are optional. You can ask us to delete them sooner at [email protected].

The data controller is Novu Systems LLP.